Why did the Oak Creek Water and Sewer Utility front office move?
The relocation is part of the 2023-2027 City of Oak Creek Strategic Action Plan, which aims to centralize City and Utility finance and accounting functions to improve efficiency and enhance customer service.
When did the office relocation take effect?
The relocation took effect on Monday, August 26, 2024.
Where is the new location for in-person payments?
In-person payments can be made at City Hall, 8040 S. 6th Street, during regular business hours (Monday through Friday, 7:30 a.m. to 4:00 p.m.)
Can I still visit the old office at 170 W. Drexel Avenue?
No, the office at 170 W. Drexel Avenue is closed to visitors, and payments will not be accepted there. There is no longer a drop box at this location.
Can I pay my bill at other locations?
In-person payments can only be made at City Hall. However, you can use the 24-hour depository at City Hall or mail your payment to the new address.
Why is there a new mailing address for my utility bills?
The Utility is now utilizing the same bank as the City, Tri City National Bank, to improve efficiency. Tri City National Bank also handles our property tax payments.
Will I have a new account number?
No, your account number will remain the same.
Will I get a new utility bill?
After the Utility accounting and support staff move to City Hall, you will be billed on the same cycle and bill dates that you are currently scheduled. The bill will look the same, with some adjustments for the new payment information.
Are there any changes to the water rates or billing cycle?
No, the office relocation did not affect the water rates or billing cycle.
Is there a drop box for payments?
Yes, payments can be left in the drive-up 24-hour depository located at City Hall on the southwest corner of the building. As of August 26, the drop box in the Utility’s parking lot has been removed.
Where should I mail my payments?
Mailed payments should be sent to Oak Creek Water and Sewer Utility, PO Box 44257, West Allis, WI 53214-7257.
What if I accidentally send my payment to the old address?
Payments sent to the old address may be delayed. Please update your records to ensure timely processing. We recommend mailing checks using the envelope included with your bill.
Can I still pay my bill online?
Yes, online payments can still be made through our third-party payment processor, Payment Service Network.
What should I do if I use Bill Pay through my financial institution?
Please update your records to reflect the new mailing address: PO Box 44257, West Allis, WI 53214-7257. To ensure accurate processing, include the account number located on your bill.
Are there any changes to how I make out my checks?
No, checks should still be made payable to Oak Creek Water and Sewer Utility.
How can I contact the Oak Creek Water and Sewer Utility?
